nb baji's Privacy Policy
Your personal information is an important responsibility to us. This policy clearly states — what information is collected, why it is collected, and how it is kept secure.
Table of Contents
1. Introduction and Scope
nb baji is an online gaming and betting platform that provides services to users in Bangladesh. We give the highest priority to our users' privacy and are committed to protecting their personal information.
This privacy policy applies to the nb baji website (nb-baji.cam), mobile applications and all related services. When you create an account on our platform, log in, or use any service, the terms of this policy automatically apply to you.
This privacy policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing the relationship between users and nb baji.
2. Data Collection
2.1 Information You Provide Directly
When registering an account on nb baji and while using our services afterwards, we collect the following types of information:
- Full name, date of birth and nationality
- Valid email address and mobile number
- Password (stored in encrypted form — never in plain text)
- National ID or passport details for identity verification
- Payment-related information such as bKash, Nagad, Rocket or Upay number
- Any additional information provided when updating your profile
2.2 Automatically Collected Information
When you use the nb baji platform, certain technical information is collected automatically. This information is used to improve service quality and ensure security:
- IP address and geographic location (at country level)
- Browser type, version and operating system
- Device identification information (for mobile devices)
- Date, time and duration of page visits
- A record of which pages on the website were viewed
- Referring website information (where you came from)
2.3 Transaction and Gaming Information
A history of your activity on the nb baji platform is maintained, including deposit and withdrawal records, betting history, bonus usage records and gaming activity logs. This information is essential for financial security and resolving disputes.
3. Purpose of Data Use
nb baji uses your information only for specific and legitimate purposes. The main purposes are outlined below:
3.1 Account Management and Service Delivery
We need your information to create and keep your account active, verify logins, process transactions and resolve your requests. Providing the service is not possible without these.
3.2 Identity Verification and Fraud Prevention
Identity verification procedures are followed to ensure the security of financial transactions and to prevent unauthorized account use or fraudulent activity. This is necessary for your own protection.
3.3 Customer Support
When you contact us via live chat or email, the content of the conversation and your account information are used to provide accurate assistance. Our customer support team provides round-the-clock support in both Bengali and English.
3.4 Communication and Notifications
Your email and mobile number are used to inform you about important account updates, security alerts, transaction confirmations and promotional offers. You may opt out of promotional communications at any time.
3.5 Service Improvement and Analysis
Usage patterns are analyzed to check website performance, resolve technical issues and further improve the user experience.
4. Data Storage and Security
4.1 Security Measures
nb baji uses industry-standard security measures to protect your information. These include:
- All data transmission is secured through SSL (Secure Socket Layer) encryption technology
- Passwords are stored using hashing algorithms — no staff member can view a plain-text password
- Firewall and intrusion detection systems are active
- Regular security audits are conducted
- Access to sensitive information is restricted to authorized personnel only
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, financial record-keeping requirements or dispute resolution purposes.
5. Sharing Data with Third Parties
nb baji does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following specific situations:
5.1 Service Provider Partners
We use trusted third-party providers for core functions such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure maintenance and customer support. These providers receive only the information necessary for their assigned tasks and operate under strict confidentiality agreements.
5.2 Legal Obligations
If disclosure of information is legally required as part of a court order, government directive or legal process, relevant information may be shared with the concerned authority.
5.3 Fraud and Cybercrime Prevention
Cooperation with relevant authorities may occur to assist in the investigation of cybercrime or financial fraud, and to protect the security of the platform. In such cases, disclosure of user information is limited and based only on necessity.
6. Cookies and Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. nb baji uses the following types of cookies:
- Essential cookies: Necessary for maintaining login status, managing security tokens and handling sessions.
- Functional cookies: Used to remember your preferred language, theme or other settings.
- Analytical cookies: Help improve the service by collecting information such as which pages are viewed most and how long users stay.
6.2 Cookie Control
It is possible to block or delete cookies through your browser settings. However, disabling essential cookies may cause some core features of the platform to stop working correctly.
7. User Rights
As a user of nb baji, you have the following rights over your own information:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide that information to you within a reasonable time.
7.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request that it be updated. Many details can be changed directly in account settings; others are handled through the support team.
7.3 Request to Delete Information
You may request deletion of your information after closing your account. However, some information may need to be retained for a set period due to legal obligations or security reasons.
7.4 Withdrawal of Consent
You may withdraw consent given for marketing communications at any time. This will not affect your use of the account. However, essential notifications related to the account will continue to be sent.
For more details about these rights, see our FAQ section, where questions about account and data management are answered.
8. Protection of Minors
All services of nb baji are for persons aged 21 or above only. We do not knowingly collect information from minors. If we learn that a minor has opened an account, that account and all associated information will be deleted immediately.
Age verification is a mandatory process as part of nb baji's responsible gaming policy. Detailed information on this is available in our Responsible Gaming Guidelines.
9. Protection of Payment Information
nb baji follows special security measures for financial transactions. When processing deposits and withdrawals via bKash, Nagad, Rocket and Upay, the relevant information is transferred through secure channels.
We do not store your complete payment account details on our servers. Only the necessary partial information (such as the last few digits of a mobile number) is kept for transaction verification and history records.
For more information about nb baji's payment system and transaction terms, see our full Terms and Conditions.
10. Policy Changes and Updates
nb baji reserves the right to update this privacy policy when needed. If any significant changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notice will be clearly displayed on the website
- The "Last updated" date at the top of the page will change
If you continue to use the platform after changes are made, it will be assumed that you have accepted the updated policy. Therefore, it is advised to read any policy change notice carefully.
11. Contact
If you have any questions, concerns or data-related requests regarding this privacy policy, you may contact us directly.